bijli Privacy Policy

Last Updated: January 2025

Your privacy matters deeply to us at bijli. On this page, we explain how your personal information is collected, for what purposes it is used, and how it is kept secure. Please read the full policy carefully.

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What Information We Collect

When you register on the bijli platform, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and keep your account secure. Payment method details may also be collected during financial transactions, and are handled through a secure encrypted process. We may also automatically record your browsing data, device type, and IP address to help improve platform quality. All information provided will be used solely for its designated purpose and will not be shared with any third party without cause.

Purpose of Data Use

Collected information is primarily used to manage your account, verify transactions, and provide customer support. This information is analyzed to ensure platform security and to prevent fraud or unauthorized access. We analyze your preferences and usage patterns to deliver a more refined and personalized experience. Information may also be used to fulfill applicable legal obligations. Anonymized statistics may be generated to improve our services and test new features, without revealing your identity.

Data Sharing & Disclosure

Bijli does not sell your personal information to any third party or transfer it for commercial purposes. However, limited information may be shared with selected trusted partners for payment processing or technical service delivery. These partners operate under strict confidentiality agreements and may only use the information for their designated tasks. Information may be disclosed to comply with lawful requests from law enforcement agencies or court orders. Any such disclosure will be limited to the minimum necessary and will remain within the bounds of applicable law.

Data Protection Measures

To protect your information, bijli uses industry-standard encryption technology and secure server infrastructure. All sensitive data is transmitted via SSL/TLS protocols, safeguarding it from external interference. Regular security reviews and audits are conducted on our systems to ensure any vulnerabilities are identified and resolved promptly. Only authorized personnel may access your information, and they are bound by strict confidentiality policies. That said, no digital system is entirely risk-free, so we also recommend keeping your password and login credentials secure.

Cookies & Tracking

Cookies are used on the bijli website and app to provide a smooth experience. Cookies are small text files stored on your browser or device that help remember your session and preferences. In addition to essential cookies, we may use analytical cookies to help evaluate platform performance. You can control or disable cookies from your browser settings, though doing so may cause some features to not work correctly. We never place third-party advertising cookies on your device.

Your Rights

As a registered member of bijli, you have certain important rights that we respect. You may request to view or correct your stored information at any time. In certain circumstances you may request deletion of your data, though some information may be required to be retained for legal or regulatory reasons. You also have the right to know how your information is being processed and to object where necessary. To get in touch regarding these matters, email our support team at: [email protected].

Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, certain information may be kept for a specified period for legal, financial, or regulatory reasons. Transaction records are typically retained for up to five years, in accordance with Bangladesh's financial regulations. Once the designated retention period has passed, data is securely deleted or anonymized. This period may change in response to new legal obligations, and we will notify you of any applicable changes in a timely manner.

Policy Changes

Bijli reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you via a notice on the platform or by email to your registered address. Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The date of the most recent update will be noted at the top of the page under "Last Updated".

For More Information or Support

If you have any questions about the privacy policy, visit our FAQ page or register now to become part of a trusted platform.

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